Rail, bus, sea and air passengers travelling in the EU are protected under EU legislation that recognises them a number of essential rights which are common to the four modes of collective transport. These rights are guaranteed for each mode of transport, even though the extent of coverage and the specific rules differ across the Regulations.
Passengers’ rights are recognised under the EU Regulations.
Specific rules apply to each mode of transport:
The EU Regulations are the legislative source directly applicable in all Member States. Each Member State adopts the necessary measures to apply the Regulations, including sanctions in case of infringements, and designates one or more bodies in charge of their enforcement.
Pursuant to the legislative decrees implementing the EU Regulations in Italy, the Transport Regulation Authority is the body in charge of the protection of passenger rights in rail, bus, sea and inland waterway transport.
The implementing legislation is specific for each mode of transport:
The Authority has approved the relevant rules of procedure for the conduct of sanctioning proceedings.
For further information, please refer to the section “ART for the protection of passenger rights” in rail, bus, sea and inland waterway transport.
Based on legislative decree no 69 of 27 January 2006, compliance with the application of the Regulation on air passengers’ rights is entrusted to the Italian Civil Aviation Authority (ENAC).
Through the Regulations, the European Union gives passengers a central place in its transport policy, and, for greater dissemination of information on passenger rights, the EU Commission has launched a dedicated information campaign.