ART is the national body responsible for the assessment of the infringements of the provisions of Regulation (EC) No 1371/2007 on rail passengers’ rights.
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EU legislation regulates rail passengers’ rights and obligations based on Regulation (EC) No 1371/2007 and the interpretative guidelines of the European Commission. The legislative framework is aimed at providing better protection of rail passengers while ensuring more reliable and quality rail services, defining the rights of the users of rail services and the obligations of the undertakings operating in the sector.
Rail passenger rights apply to all rail passenger journeys and services carried out in the EU provided by one or more licensed railway undertakings. Member States may provide for exemptions for urban, suburban, and regional rail passenger services. No exemptions are provided for in Italy.
Regulation (EC) No 1371/2007 provides, inter alia, the information to be supplied by railway undertakings before and during the journey, the arrangements for issuing tickets and reservations, the liability of railway undertakings also with regard to passenger insurance and personal security obligations, the guarantees for persons with disabilities and reduced mobility, the rights of passengers in the event of delays or cancellations and the definition and monitoring of service quality standards, the deadlines to respond to complaints.
Implementation of the EU Regulation in Italy
The Transport Regulation Authority is responsible for the assessment of the infringements of the provisions of Regulation (EC) No. 1371/2007 on rail passenger rights and for the imposition of the sanctions provided for under Legislative Decree No 70 of 17 April 2014.
For the purposes of implementation of the above-mentioned legislation, in 2014 the Authority has approved the Rules of procedure on sanctioning proceedings for infringements of the provisions of Regulation (EC) No. 1371/2007 on rail passengers’ rights and obligations and receives, through a dedicated online system (SiTe), second-instance complaints, aimed at starting verifications for the purpose of imposing sanctions, if any.
The Authority has also defined the minimum rights that may be claimed by users from transport infrastructure managers and service providers, in particular:
For further information on the activities carried out by the Authority for the protection of rail passengers, please consult the Annual Report.