• The Authority
    • Who we are
    • What we do
    • How we are funded
  • Decisions
  • Documents
    • Agreements and Memorandum of Understanding
    • Recommendations
    • Opinions
    • Reports on surveys
    • Annual Reports
    • Public consultations
    • Hearings of the Authority
    • Regulatory measures
  • Media&Events
    • News
    • Communication campaign 2021
    • Press releases
    • President’s interviews
    • Top articles
    • President’s speeches and statements
  • Online Services
    • Online submission of complaints (SiTe)
    • Forms
  • Search
  • Italiano
  • English
  • Contacts
  • Login
L'AUTORITÀ
  • Search
  • Italiano
  • English
  • Contacts
  • Login
  • youtube twitter feed rss linkedin
Logo ARThomepage
X
Advanced Search
Select one or more search criteria

Search documents
Search media and events
Filter by year
Filter by date
Filter by activity
Filter by transport mode
Logo ARThomepage
  • The Authority
    • Who we are
      • The Board
        • President
      • Organisation chart
      • Organisational structure
        • Secretary General
        • Directorates
      • Other bodies
        • Legal Adviser
        • Advisory board
        • Audit Committee
        • Guarantor of Ethics
        • Evaluation and Strategic Control Committee
    • What we do
      • Relevant legislation
      • Rules of procedures
    • How we are funded
  • Decisions
  • Documents
    • Agreements and Memorandum of Understanding
    • Recommendations
    • Opinions
    • Reports on surveys
    • Annual Reports
    • Public consultations
    • Hearings of the Authority
    • Regulatory measures
  • Media&Events
    • News
    • Communication campaign 2021
    • Press releases
    • President’s interviews
    • Top articles
    • President’s speeches and statements
  • Online Services
    • Online submission of complaints (SiTe)
    • Forms
Home Online ServicesOnline submission of complaints (SiTe)

Online submission of complaints (SiTe)

The rules on penalties applicable to infringements of the provision of EU Regulations concerning rail passengers’ rights and obligations, rights of passengers in bus and coach transport, and rights of passengers when travelling by sea and inland waterway  provide that passengers may lodge their complaints, including by computerised systems, in accordance with the technical procedures established by the Transport Regulation Authority.

As a first step passengers are required to lodge their complaints to the undertaking; only thereafter, in the cases and in compliance with the time-limits set for the different modes of transport:

  • rail transport, after thirty days from its submission without any action taken
  • bus and coach transport, after ninety days from its submission without any action taken
  • transport by sea and inland waterway, after sixty days from its submission without any action taken

passengers may file their complaints to the Authority, including through associations representing  their  interests,  where expressly delegated to do so.  In fact, the Authority is a body of  second-instance which examines the case at issue and assesses the complaints for the purpose of establishing infringements of the provisions of EU Regulations concerning rights of passengers when travelling by rail, bus and coach or sea and inland waterway by transport undertakings.

For this purpose, the Authority set up – on an experimental basis – an online tool for the drafting and filing of complaints (SiTe), which are registered in the system and taken up by the competent offices,  without it being necessary to file them also through other channels. A reference number will be assigned and communicated electronically.

Users are kindly invited to report any malfunctions and send any suggestions by e-mail to supporto@autorita-trasporti.it.

Download Print Share

Share

[addtoany]

Online services

  • Online submission of complaints (SiTe)
  • Forms

Login

User’s Manual
Logo ART
ART IN SHORT
  • Who we are
  • What we do
  • How we are funded
UTILITY
  • Information for passengers
  • Contacts
  • Site Map
  • Private area
FOLLOW ART
  • Youtube
  • Twitter
  • LinkedIn
  • RSS
  • Social media policy ART

Copyright © 2023 Autorità di regolazione dei trasporti

Privacy | Accessibility

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept Read More
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT