Measures concerning the minimum content of passenger rights that users of rail transport services subject to public service obligations may claim from rail infrastructure managers and service providers. Initiation of proceeding and public consultation
The Authority launched a public consultation on draft regulatory measures aimed at defining the minimum content of rights that users of rail transport services subject to public service obligations may claim from rail infrastructure managers and service providers. The proceeding will be closed on 31 December 2018. A specific responsibility in this area is assigned to the Authority under its statutory law (article 37 (2) (e) of Decree-Law No 201/2011).
The measures submitted to consultation are without prejudice to any improvements provided for by service charters and by national and EU provisions concerning rail passenger rights and concern, inter alia:
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