Through the Conciliaweb platform, users may submit, in person or through their delegates (any natural person of trust, consumer association, representative entity, lawyer), requests for dispute settlement to resolve certain disputes concerning rail, sea and inland waterway, bus and coach, and air transport. For further information, please visit “ART dispute settlement service“ section of the website.
The procedure is conducted fully online. Please see the technical specifications for the use of the platform (in Italian language only).
|The ConciliaWeb platform may be logged into only through SPID or eID. Foreign users or users who are not resident in Italy may log into the service through online registration, by entering the following data and documents:
To submit the complaint correctly, the following documents (in .pdf format) are required:
Only for representative entities and regional consumer associations, accreditation forms shall be sent to the Authority’s CEM address: firstname.lastname@example.org. In the subject of the CEM please specify: Request for Conciliaweb accreditation.
|Below are the forms (in Italian language only) for the ConciliaWeb platform:|