• The Authority
    • Who we are
    • What we do
    • How we are funded
  • Decisions
  • Documents
    • Agreements and Memorandum of Understanding
    • Recommendations
    • Opinions
    • Reports on surveys
    • Annual Reports
    • Public consultations
    • Hearings of the Authority
    • Regulatory measures
  • Media&Events
    • News
    • Communication campaign 2021
    • Press releases
    • President’s interviews
    • Top articles
    • President’s speeches and statements
  • Online Services
    • Online submission of complaints (SiTe)
    • Forms
  • Search
  • Italiano
  • English
  • Contacts
  • Login
L'AUTORITÀ
  • Search
  • Italiano
  • English
  • Contacts
  • Login
  • youtube twitter feed rss linkedin
Logo ARThomepage
X
Advanced Search
Select one or more search criteria

Search documents
Search media and events
Filter by year
Filter by date
Filter by activity
Filter by transport mode
Logo ARThomepage
  • The Authority
    • Who we are
      • The Board
        • President
      • Organisation chart
      • Organisational structure
        • Secretary General
        • Directorates
      • Other bodies
        • Legal Adviser
        • Advisory board
        • Audit Committee
        • Guarantor of Ethics
        • Evaluation and Strategic Control Committee
    • What we do
      • Relevant legislation
      • Rules of procedures
    • How we are funded
  • Decisions
  • Documents
    • Agreements and Memorandum of Understanding
    • Recommendations
    • Opinions
    • Reports on surveys
    • Annual Reports
    • Public consultations
    • Hearings of the Authority
    • Regulatory measures
  • Media&Events
    • News
    • Communication campaign 2021
    • Press releases
    • President’s interviews
    • Top articles
    • President’s speeches and statements
  • Online Services
    • Online submission of complaints (SiTe)
    • Forms
Home Users’ Rights

Users’ Rights

Responsibilities:

  1. assess complaints, requests and reports filed by users and consumers, both individuals and associations, concerning the compliance by the parties operating the regulated service with the quality and charging levels set by the Authority.
  2. in relation to the passenger’s rights enshrined in the relevant EU and national legislation, carry out the preliminary inquiries of passenger complaints by proposing, where appropriate, the initiation of sanctioning proceedings, monitor services and promote the awareness of passengers’ rights, in collaboration with the Cabinet of the President and Information and Communication Technology.
  3. In the execution of the activities under its remit, report to the competent directorates any need for possible regulatory interventions, and any critical issues to Surveillance and Enforcement for the purpose of initiating sanctioning proceedings.
  4. transmit to the Competition Authority and to other public administrations and bodies complaints and requests concerning issues within its remit.
Download Print Share

Share

ART
ART IN SHORT
  • Who we are
  • What we do
  • How we are funded
UTILITY
  • Information for passengers
  • Contacts
  • Site Map
  • Private area
FOLLOW ART
  • Youtube
  • Twitter
  • LinkedIn
  • RSS
  • Social media policy ART

Copyright © 2022 Autorità di regolazione dei trasporti

Privacy | Accessibility

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.Accept Read More
Privacy & Cookies Policy