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Home DecisionsDelibera n. 147/2020

Decision No 147/2020

Published on 06/08/2020
(Please note that this content is available in Italian language only)

Misure concernenti il contenuto minimo degli specifici diritti che gli utenti dei servizi di trasporto ferroviario e con autobus possono esigere nei confronti dei gestori dei servizi e delle relative infrastrutture con riguardo al trattamento dei reclami. Avvio del procedimento

Full text of the decision (Italian language)

Aree tematiche
  • trasporto passeggeri
  • diritti dei passeggeri
  • treni
  • autobus
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Regulation
  • Users’ rights
Transport Mode
  • Land
Related decisions
Delibera n. 106/2018 Delibera n. 83/2019 Delibera n. 136/2016 Delibera n. 211/2020 Delibera n. 28/2021
Legal sources
Art. 37 Decreto legge 6 dicembre 2011, n. 201 Regolamento (CE) n. 1371/2007 Regolamento (UE) n. 181/2011 Art. 8 Decreto legge 24 gennaio 2012, n. 1 Art. 2, comma 461, Legge 24 dicembre 2007, n. 244
Related regulatory measures
Misure concernenti il contenuto minimo degli specifici diritti che gli utenti dei servizi di trasporto per ferrovia connotati da oneri di servizio pubblico possono esigere nei confronti dei gestori dei servizi e delle infrastrutture ferroviarie - di cui alla delibera n. 106/2018 Misure concernenti il contenuto minimo degli specifici diritti che gli utenti dei servizi di trasporto via mare e per vie navigabili interne possono esigere nei confronti dei gestori dei servizi e degli operatori dei terminali con riguardo al trattamento dei reclami di cui alla delibera n. 83/2019
Related opinions
Parere n. 2/2021
Related rules of procedures
Regolamento per lo svolgimento in prima attuazione dei procedimenti per la formazione delle decisioni di competenza dell’Autorità e per la partecipazione dei portatori di interesse
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