Measures concerning the minimum rights that may be claimed by users of sea and inland waterway transport services against service providers and terminal operators with regard to the handling of complaints – Decision No 83/2019

Last update:  4 July 2019

Switch to the official version of the website, in Italian language, in order to see the original document of the decision and its annexes. A courtesy translation of the regulatory measures is available below.

DOCUMENTS

Annex A - Measures concerning the minimum rights that may be claimed by users of sea and inland waterway transport services against service providers and terminal operators with regard to the handling of complaints