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Home DecisionsDecision No 28/2021

Decision No 28/2021

Published on 16/03/2021

Conclusion of proceedings initiated by decision No. 147/2020. Approval of “Measures concerning the minimum rights that may be claimed by users of rail and bus and coach transport services against service providers and managing bodies of the related infrastructure with regard to the handling of complaints”

Full text of the decision (Italian language)

ANNEXES

Annex A to Decision No 28/2021 ‒ Measures concerning the minimum rights that may be claimed by users of rail and bus and coach transport services against service providers and managing bodies of the related infrastructure with regard to the handling of complaints

-- Enclosure 1 to Annex A – Complaint form to the service provider (Rail)

-- Enclosure 2 to Annex A – Complaint form to the service provider (Bus & Coach)

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