Conclusion of proceedings initiated by Decision no. 2/2019. Adoption of “Measures concerning the minimum rights that may be claimed by users of sea and inland waterway transport services against service providers and terminal operators with regard to the handling of complaints”
Full text of the decision (Italian language)
Enclosure 1 - Annex A - Complaint form to the Service Provider
Enclosure 2 - Annex A - Complaint form to the Terminal Operator
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