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Home DecisionsDelibera n. 47/2019

Decision No 47/2019

Published on 18/04/2019
(Please note that this content is available in Italian language only)

Procedimento avviato con delibera n. 2/2019 – Indizione della consultazione pubblica sulle “Misure concernenti il contenuto minimo degli specifici diritti che gli utenti dei servizi di trasporto via mare e per vie navigabili interne possono esigere nei confronti dei gestori dei servizi e degli operatori dei terminali con riguardo al trattamento dei reclami”

Full text of the decision (Italian language)

ANNEXES

All. A delibera n. 47_2019

All 1 dell'all. A delibera n. 47_2019

All. 2 dell'all. A delibera n. 47_2019

All. B delibera n. 47_2019

OTHER DOCUMENTS

RI delibera n. 47_2019

Shema AIR delibera n. 47_2019

Aree tematiche
  • trasporto passeggeri
  • diritti dei passeggeri
  • tariffe
  • ferrovie
  • treni
  • navi
  • efficienza
  • trasporto pubblico
  • autobus
  • qualità
  • contratti di servizio
  • porti
  • obbligo di servizio pubblico
  • trasporto merci
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Regulation
  • Users’ rights
Transport Mode
  • Maritime
Related decisions
Delibera n. 2/2019 Delibera n. 136/2016 Delibera n. 61/2019 Delibera n. 82/2019 Delibera n. 83/2019
Legal sources
Art. 37 Decreto legge 6 dicembre 2011, n. 201 Regolamento (UE) n. 1177/2010 Decreto legislativo 29 luglio 2015, n. 129 Art. 8 Decreto legge 24 gennaio 2012, n. 1 Art. 2, comma 461, Legge 24 dicembre 2007, n. 244
Related press releases
Prorogato al 14 giugno il termine per presentare osservazioni sul trattamento dei reclami dei passeggeri via mare e vie navigabili interne
Related public consultation
Consultazione in materia degli specifici diritti al trattamento dei reclami dei passeggeri via mare e per vie navigabili interne nei confronti di gestori di servizi ed operatori di terminali
Related rules of procedures
Regolamento per lo svolgimento in prima attuazione dei procedimenti per la formazione delle decisioni di competenza dell’Autorità e per la partecipazione dei portatori di interesse
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