ART is the national body responsible for the assessment of the infringements of the provisions of Regulation (EU) No 181/2011 concerning passenger rights in bus and coach transport.
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EU legislation regulates the rights of passengers in bus and coach transport based on Regulation (EU) No 181/2011. This legislative framework is aimed at improving the rights of bus passengers, taking into account the characteristics of the sector.
The rights of passengers in bus and coach transport, where their boarding point or alighting point is situated in the territory of a EU Member State, shall apply:
Regulation (EU) No 181/2011 provides, inter alia, the rights of passengers in the event of delay or cancellation in departure, including assistance, the right to information throughout the travel, the accessibility and assistance for persons with disabilities or reduced mobility, the deadlines to respond to complaints.
The Transport Regulation Authority is responsible for the assessment of the infringements of the provisions of Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport and for the imposition of sanctions provided for under Legislative Decree No 169 of 4 November 2014.
On 1st October 2023 the Authority has published unified rules of procedure for the conduct of sanctioning proceedings concerning passengers’ rights in rail, bus and sea transport.
The Authority has also defined the minimum rights that may be claimed by users of bus and coach services from service providers and managing bodies of the related infrastructure, in particular:
Article 29 of Regulation (EU) No 181/2011 requires the Transport Regulation Authority to publish, every two years, an activity report.
For further information on the activities carried out by the Authority for the protection of bus & coach passengers, please consult please refer to the above reports and the Annual Report.
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