Protection of passengers’ rights – Bus and coach transport

“Rules” on sanctioning proceeding for infringements of the provisions of Regulation (EU) No. 181/2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004

On 20 January 2015 the Transport Regulation Authority adopted a set of “Rules” and a “Complaint form” for the assessment of infringements and the imposition of penalties provided for by Legislative decree No 169 of 4 November 2014 implementing the legislation on passengers’ rights in bus and coach transport under Regulation (EU) No 181/2011.

The “Rules” ensure that Italian passengers in bus and coach transport enjoy the same level of protection as that already adopted in other European countries.

The “Rules” on “Sanctioning proceeding for infringements of the provisions of Regulation (EC) No. 1371/2007 on rail passengers’ rights and obligations” was approved by Decision No 4/2015, and amended by Decision No 235/2022.

Attachments

"Rules" on sanctioning proceeding for infringements of the provisions of Regulation (EU) No. 181/2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004