Protection of passengers’ rights – Rail transport

“Rules” on sanctioning proceeding for infringements of the provisions of Regulation (EC) No. 1371/2007 on rail passengers’ rights and obligations

On 4 July 2014 the Transport Regulation Authority adopted a set of “Rules” and a Compliant form” for the assessment of infringements and the imposition of penalties provided for by Legislative decree No 70 of 17 April 2014 implementing the legislation on rail passengers’ rights and obligations under Regulation (EC) No 1371/2007.

The “Rules” ensure that Italian rail passengers enjoy the same level of protection as that already adopted in other European countries.

The “Rules” on “Sanctioning proceeding for infringements of the provisions of Regulation (EC) No. 1371/2007 on rail passengers’ rights and obligations” was approved by Decision No 52/2014, and amended by Decision No 235/2022.

Attachments

“Rules” on sanctioning proceeding for infringements of the provisions of Regulation (EC) No. 1371/2007 on rail passengers’ rights and obligations

Complaint form – "Rules" on sanctioning proceeding for infringements of the provisions of Regulation (EC) No. 1371/2007 on rail passengers’ rights and obligations