Dispute settlement and minimum content of users’ rights

Home Dispute settlement and minimum content of users’ rights

With respect to the different transport services and infrastructure, in consultation with other regulatory directorates, preparing the necessary measures to ensure the minimum content of rights, including compensation, that may be claimed by users from operators of transport services and infrastructure; evaluating improvements to the service charters adopted by regulated entities.
Developing the framework for out-of-court dispute settlement between economic operators managing transport networks, infrastructure, and services, and users or consumers, and overseeing the activities related to its implementation; managing the list of ADR entities referred to in Legislative Decree No 206 of 6 September 2005.
Promoting awareness of passenger and user rights, in collaboration with the Cabinet and the ICT and Digital Transformation directorate.
Analysing and monitoring of the effects of acts, activities, and measures within its remit, and reporting quarterly to the Board on the outcomes of these activities.