In addition to performing the functions of an independent regulator, ART:<\/p>\n
Second-instance complaints <\/strong>may be filed, through the Online System for Submission of Complaints (SiTe)<\/strong><\/a>, to bring to the attention of the Authority infringements of passenger rights in rail, bus and coach, sea and inland waterway transport, for the sole purpose of the exercise of the Authority\u2019s sanctioning powers.<\/p>\n For information on the procedures and deadlines for the submission of second-instance complaints to the Authority, please visit the section:<\/p>\n For information on the rights of passengers in the three different modes of transport, please see\u00a0 ART communication campaign<\/strong><\/a>, and visit the following pages:<\/p>\n Data relating to the activities carried out in the field of user protection are available and constantly updated on the Authority’s data and statistics Portal<\/a> (in Italian language), and include, in particular, the requests received, the grounds for complaint and the sanctioning activities.<\/p>\n Please note: for air transport, the competent national body for the imposition of sanctions for non-compliance with passenger rights is the National Civil Aviation Authority<\/a> (Ente Nazionale per l\u2019Aviazione Civile, ENAC).<\/em><\/p>\n A dispute settlement<\/strong> may be<\/strong> requested<\/strong>, through the ConciliaWeb platform<\/strong><\/a>, to resolve disputes concerning rail, sea and inland waterway, bus and coach, and air transport, in accordance with the provisions of the Rules adopted by ART under Decision No 21\/2023.<\/a><\/p>\n For information on the \u201cRules governing the initial implementation of out-of-court settlement of disputes between economic entities operating transport networks, infrastructure and services, and users or consumers\u201d, please visit the following section:<\/p>\n\n
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\nART DISPUTE SETTLEMENT SERVICE<\/span><\/h5>\n