Transport by sea and inland waterway

On 15 October 2015 the Transport Regulation Authority adopted a set of “Rules” and a “Complaint form” for the assessment of infringements and the imposition of penalties provided for by Legislative decree No 129 of 29 July 2015 implementing the legislation on passengers’ rights in the transport by sea and inland waterway under Regulation (EU) No 1177/2010 amending (EC) Regulation No 2006/2004.

The “Rules” ensure that, also when travelling by sea and inland waterway, passengers enjoy a high level of protection, similar to that provided for other transport modes (e.g. by rail and by bus).

Under the “Rules”, passengers who have already filed a complaint to the carrier or terminal operator, after sixty days of its receipt, may lodge – also through associations representing their interests, where expressly delegated to do so – a complaint with the Transport Regulation Authority (as second-instance body) to report infringements of the obligations referred to in Regulation (EU) No 1177/2010.

The Authority may pursue the complaints relating to the following passenger transport services by sea or inland waterway:

• passenger services where the port of embarkation is situated in the territory of a Member State, or where only the port of disembarkation is situated in the EU territory, provided that the service is provided by a EU carrier;
• cruises where the port of embarkation is situated in the territory of a Member State, with a few exceptions specified in Regulation (EU) No 1177/2010.

RELATED RULES OF PROCEDURES

• Rules on penalty proceedings for infringements of the provisions of Regulation (EC) No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway

ATTACHMENTS

• Rules
  
• Complaint form* 

* Note: since January 1, 2017 an online tool for the submission of complaints (SiTe) is also available.

FORMS REFERRED TO THE DECISION No 83/2019

• Complaint form to the Service Provider
• Complaint form to the Terminal Operator

OTHR DOCUMENTS

• Activity report (update: 1st quarter 2021)
• Activity report  (update: 1st quarter 2017)