bandiera Italia

Online submission of complaints (SiTe)

bandiera Italia  Italiano

Legislative decrees No 70 of 17 April 2014, laying down the rules on penalties applicable to infringements of the provisions of Regulation (EC) No 1371/2007 concerning rail passengers’ rights and obligations, No 169 of 4 November 2014, laying down the rules on penalties applicable to infringements of the provisions of Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004,  and No 129 of 29 July 2015, laying down the rules on penalties applicable to infringements of Regulation (EU) No 1177/2010 of the European Parliament and of the Council concerning the rights of passengers when travelling by sea and inland waterway provide that passengers may submit complaints also by computerised systems, according to the technical procedures established by decision of the Transport Regulation Authority.

For this purpose, the Authority set up – on an experimental basis – an online tool for the submission of complaints (SiTe).

Pending the final entry into operation of the system, complaints that are received through the online tool will be registered and taken up by the competent offices, without the need for lodging them also through other channels. The reference number assigned will be communicated by the system itself.

Users are kindly invited to report any malfunctions and send any suggestions for use by e-mail (User’s Manual, p. 9).

ACCESS
 SiTe

User’s manual